Shipping and returns
Shipping, returns, and warranties
FREE SHIPPING ON ALL ITEMS TO AUSTRALIA AND NEW ZEALAND
Order processing time is typically within 24 hours, however occasionally might be 48 hours. Generally we expect transit times to Australia and New Zealand of 12 - 28 days
Whilst we try to ensure that your order is sent as a single shipment, there are certain occasions we may need to separate it into 2 or more packages. This is caused by stock coming from different manufacturing locations.
Whilst the postal system is very reliable, occasionally parcels do go missing in transit. For this reason we offer a 60 day order protection policy. If your package hasn't arrived within 60 days of the shipping date we will offer a full refund or send you another identical item.
In the unlikely event that you are unhappy with the product, we offer a 30 day money back guarantee. Contact us at email@example.com if you are in any way unsatisfied.
Should your product be defective, damaged, or you have been sent the wrong item, we will happily exchange or refund the product.